Refund policy
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. This does not affect your statutory rights under UK law.
Buyers are responsible for cost of return postage and should insure the item they wish to return accordingly.
We do not accept returns from outside the UK. International customers are responsible for payment for their own duty and taxes according to their country.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at office@mistyandclaridge.com. If your return is accepted, we’ll send you the return details via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All items eligible for a refund must be returned unworn, free from perfume or smoke odour with tags attached.
You can always contact us for any return questions at office@mistyandclaridge.com.
We send items insured and tracked and expect any returns from you to be shipped the same way. We cannot accept responsibility for your posted items back to us until it arrives in our store.
UK Customers:
1) Choose your returns method. We recommend you return your item(s) using a secure or trackable method i.e. Recorded/Special Delivery and that you retain your proof of postage.
2) Include a copy of your invoice for your purchase inside the parcel.
3) Await our email to confirm safe receipt of your returned item(s). Please note, until we receive your return, the item(s) and their condition remain your responsibility. Please note returns can take up to 28 days to be processed or longer. Your refund will be credited back via the original method of payment. Please allow up to 28 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.
Exceptions / non-returnable items
Custom products (such as special orders or personalised items), and personal care goods (such as beauty products) and jewellery. We do not accept returns from anywhere outside of the UK. We do not accept returns with no tags attached to the item. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund to you.